Help & FAQ



Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping
•

All orders have a shipping & handling cost


• Do you ship to any other Country other than Australia?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Returns
•

How do I return an item?


Guarantees
• Great Prices & Quality Assurance Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay GST?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?