Online Shop Purchasing for Account Customers

To continuously improve our customer’s experience, our online purchasing facility aims to ensure easy access to all products, specifications, and resources as well as 24/7 purchase convenience. Our Silverback team at our state branches in Melbourne, Sydney, Brisbane & Adelaide, also remain committed to servicing you in-person and by phone during standard business hours.

Follow our easy step-by-step guide

Download the Customer Setup PDF Guide here


Your Silverback Account Manager or nearest Branch can help you set up your E-Commerce profile. You can also download the Customer Setup guide link above.


Remember, you can still order directly with your Silverback Account Manager or your local branch - if you prefer. Silverback online is for your convenience, as needed.

Step #1 Access

Client to go to the website - Press the Login button (Top Right)

Step #2 Logging In

Use administrator’s email address to sign in Use the temporary password supplied.

Silverback Access Login Page

Step #3 Account Overview

Use the administrator’s email address to sign in Use the temporary password supplied.

Step #4 Manage Addresses

To change your office and shipping address, select MANAGE ADDRESSES from the drop down

Manage Addresses – add 1 or more delivery addresses. These can be selected later when populating the shipping details.

Silverback Account Overview

Step #5 Manage Users

To add or edit USERS. Select the MANAGE USERS dropdown. Manage Users – Add additional users' email and Password details. Select if to be Standard User or Administrator.

Under MANAGE USERS, you can edit emails, passwords, phone numbers, user groups and more.

Silverback Manage Users

How to order online

#1 Ordering

To check on PREVIOUS ORDERS, select the PREVIOUS ORDERS drop-down Here you will see your full order history View previous orders, and invoices, complete a ‘Quick Order’, view Favourites or any saved carts that have not been progressed to ‘Check Out’.

#2 Adding Product Favourites

On the Product pages, you’ll also be able to ADD TO FAVOURITES which will store in MY ACCOUNT under the FAVOURITES drop down.

Silverback Ordering

#3 Product Ordering

When you select items and add them to your cart, you can; Check and update or Save the Cart. Option to request a quote for Cart Items or Checkout.

Silverback Product Ordering

#4 Order Saving

Saved Cart can be restored and have product added or removed, quantities updated or deleted.

Silverback Order Saving

#5 Request Quote

With your items saved in your cart, you can also select the REQUEST QUOTE option This will send all product details & quantities to our sales team to come back to you via a formalised quote.

#6 Orders & Shipping

At the checkout stage, you can also add or change your shipping contact and address details. The shipping address will pre-populate if already logged in previously.

Silverback Request Quote

Download the Customer Setup PDF Guide here

Any questions in relation to this online setup and customer promotion should be directed to your Silverback Account Manager, or call 1300 858 858 to connect with your closest Silverback branch.